Business

Measuring the heartbeat of Rapid Circle with BI tools

Wouldn’t it be interesting to measure certain ‘online behavior’ that says something about work style, culture, effectiveness and collaboration within an organisation? In order to visualize this weve developed a tool that 1) offers our customers a tool to make (the progress of) change management tangible and 2) demonstrates the added value (ROI) of ICT innovations (like an Office 365 platform). We developed this tool - Organisational Pulse - especially for bigger organisations, but we were also very curious to take the temperature of our own organisation! Despite the fact that we, as a relatively small organisation (with 90 employees), already had a pretty clear image of the way we collaborate and do our jobs, it gave us some interesting and useful insights. We’d like to share these insights with you in this blog.

We also summarized these insights in a infographic. Click HERE for the infographic with our measurements and interpretation.

We can measure the behavior of employees with Organisation Pulse in a way that wasn’t possible before. For example: how often do employees copy their manager in an email, how many recurring meetings does someone have and how often do they send emails during those meetings, how many people on average are added to the ‘To’, ‘Cc’ and ‘Bcc’, and so much more. These are just a few examples of data that can tell a lot about the work style and culture in an organisation. If you want to change these, this tool is your guide to keep track of your progress.

Culture

At Rapid Circle we only add our direct manager as a recipient to only 3% of the emails we send. You could cautiously conclude that we do not try to justify our selves as much, or as you could also say it, we don’t try to ‘cover our asses’. We do see that one of our ‘departments’ copies the manager much more in emails than other departments. Furthermore, we see that with an average of 2,4 recipients added per mail, we don’t have the need to email a lot of people at the same time.

graphs
graphs
graphs2
graphs2

We hardly ever use of the Cc or Bcc function. Based on this we could assume that the political pressure in our organisation is very low. We don’t see the added value of copying a lot of colleagues in emails. It doesn’t take much time to add people to an email, but think of the relevance and efficiency if it takes every recipient three minutes to read it. We think this is the most polluting behavior there is in bigger organisations.

On average we spend 2.76 (of the 40) hours per week at Rapid Circle on structural (mostly weekly) meetings. We also spend 1.47 hours per week on average on non-structural, but planned, meetings. In total, we only spend 4.23 hours per week on meetings. These numbers prove Rapid Circle doesn’t have a culture in which meetings hold a prominent place.

graphs3
graphs3

We expect that for many of our customers these statistics will reveal a lot of interesting, but also confronting information. What will they do with it? To answer this question, we’ll have to wait until this data is available. However, it will be in any way very interesting to dig into for organisation specialists.

Collaboration

There is a lot of cross-silo collaboration within Rapid Circle. We already expected this, because we don’t really have ‘departments’, but instead we have competence groups and a flat organisation. For this analysis we sorted all our employees based on competence, mark that our (project)teams are mainly multidisciplinary. In this regard, it’s logical that we score 65% on cross-silo collaboration. This means that 65% of all the documents we share, emails we send and meetings we have, are all shared with colleagues outside of our ‘department’. Also, our usage of Skype for Business is very high. Interesting, but also very logical, because worldwide we have three offices (Pune (India), Melbourne and Amsterdam) and our work is not dependent on a location; we work a lot from home, at customers and on the road.

graphs4
graphs4
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graphs5

Effectiveness of our own work

Rapid Circle is a customer oriented organisation. Almost everything we do, like our support, projects, adoption and workshops, we do for our customers. You would expect that more than 50% of our emails are send to at least one external recipient. It appears to be only 48%. Are we too internally focussed? We should investigate that more. On the other hand, if I compare this with the statistics from our customers, 48% is pretty high. Can we conclude that in big organisations in the Netherlands, we just keep each other busy?

graphs6
graphs6

As said before, we don’t spend a lot of time in recurring meetings. This seems to reveal a certain level of effectiveness. during only 14% of all of our meetings one or more email was sent by one or more people present (or should be present) in that meeting. This also tells us something about our effectiveness. We seem to be focused on the ongoing meeting, instead of other things.

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graphs7

Also interesting are the costs of reading emails. What does this really cost us? We measure this based on the amount of characters in the text (excluding the text upon which an answer is sent), times a constant that indicates how long someone needs to read a X amount of characters, times the amount of recipients. After this, we add up all the emails (per month) and multiply the result with €35,- per hour. At Rapid Circle this sums up, with 90 employees, to an amount of €50.860,- per month. Via a different formula we end up with a allocation of approximately 45 minutes per day per person, if everybody reads all of their emails. In our information-intensive organisation, that’s not much. Besides, added up we send 23.000 emails per month.

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graphs8

It is our experience that this number is much higher at large organisations. We have seen organisations who receive more than 4 hours worth of emails per day.

Work style

At Rapid Circle, trust and responsibility are important values. We don’t impose working hours and people can work wherever they want. This might lead to the expectation that people work in the weekends as well. However, only 2% of all our emails are sent during the weekend. That’s not much. As an owner of the company you could perceive this in two ways. I choose to interpret it as follows: we do a very good job, because you can see that people can manage their work just fine during the week.

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graphs9

What’s also interesting are the numbers that indicate what guides our people in their daily work. Are they guided by their inbox or by their own priorities? On average, at Rapid Circle, people are busy sending emails almost 10 quarters a day. During an 8-hour working day, that could be 32. It seems to be that we do not let our inbox guide our workday. Again, we score lower than other organisations, but it is still 10 quarters on average. If you compare that to the amount of emails we receive and how little meetings we have, it is more than that I hoped for.

And again the question is, what do you want to do about it? Delve Analytics, a tool developed to have more insight in your own work style, might be a solution for us. If we cumulate the big data numbers and the individual statistics from Delve employees can become more aware of an effective work style. This only works if we explain it right and if the management team gives the right example though. At Rapid Circle, magement could do better though, because on a daily basis we check our inbox during 26 quarters of the 32 per day.  That means that from just about the moment we get up in the morning till the moment we go to bed, we send an email almost every 15 minutes. I find that shocking. Or is it okay for us? I’d like to hear other people’s opinion.

Moreover, the same statistics indicate that the support team is led by their inbox only 8 quarters per day. Apparently they use other (the right?) tools for messaging within our support system.

Furthermore, we can measure a lot more little things. Things that don’t necessarily say something about work style in general, but about certain behaviors that can be influenced. For example, we only share 17% of the information we share via the cloud (from OneDrive or SharePoint or with a link to the document). So, we still send a lot of attachments via email. We should be ashamed of ourselves as a Microsoft Cloud partner. Okay, we already do a lot better than other organisations, but this number must increase. How? At least by management giving the right example, because, shame on us, that group just scores a sad 8%. The technical team does already way better, with 45% of the attachments sent through the cloud.

Overview IG Organisational Pulse English
Overview IG Organisational Pulse English

Other things we can measure

The statistics displayed here are only a small part of all the statistics we can generate. These other statistics can offer even more insight in culture, usage, costs and added value. For example, the value of knowledge, of documents, which departments are contributing the most to the (re)use of knowledge, to meetings starting and ending late or on time.

Every organisation will interpret and use the statistics in a different way. We also see that what one organisation finds interesting might not be interesting or can even be seen as the pointer of progression of change for another. The dashboard will be different for everybody. Luckily our application is like a Big Data Analytics tool. We can create new charts real quick via Power BI.

Conclusion

The conclusion I draw regarding our own statistics is that on the one hand Organisational Pulse has the most value for especially bigger organisations. On the other hand, these numbers provided a couple interesting insights. For example, the statistics about the usage of cloud services. We use all the functionalities, but not always to the max. What does that tell us about adoption roadmaps at our customers? Changing behavior is really hard. We’re also going to act on setting an example as the leadership team, including myself.

The purpose of applying this tool to our own organisation was mainly to give us a better feeling about how to interpret the data. We can also state that creating a benchmark with more data from customers will be very interesting. This way we can measure how organisations do, compared to the average of a few other (big) organisations.

Would you like to know more? Read more, download the infographic or contact Wilco Turnhout.

Watch the keynote "The Future of SharePoint" here.

Lots of changes and innovations have been announced at the 'Future of SharePoint' conference last month. We've watched the keynote and found it very interesting. We think you might find this interesting as well. So below, find the full keynote!

Full keynote presentation "Future of SharePoint"

Want to know more?

Read more in-depth information in other blogs/articles by myself and my colleagues: List of #FutureOfSharePoint posts

This blog post is part of the series Future of SharePoint. More on this topic can be found athttp://08b.4d7.myftpupload.com/tag/FutureOfSharePoint/

SharePoint update in 2016: Mobile & Intelligent

On May the 4th 2016 Microsoft held their Future of SharePoint event. It presented all the new stuff which is on it's way for SharePoint and OneDrive (for Business). This post is about a break out session by Microsoft Mechanics, which highlights the new updates on its way for SharePoint in 2016. Scroll down to view the video (18:21 min), but I encourage to first read the summary. Big chances are coming. The first of which, is the update on the document libraries we reported on: New experience SharePoint Online Library.

SharePoint update

SharePoint mobile app

There will be a SharePoint which brings the SharePoint online experience to the mobile phone. It has tabs for Links, Sites and People. All driven by OfficeGraph, Search and Office 365. It's fully responsive and shows the new SharePoint sites (nextgen portals) on your mobile device. Partners should be able to modify the mobile styling to match the client. Below are 4 screenshots of the new app.

1. Links: Links list

2. Sites: showing sites you've interacted with based on OfficeGraph

3. Responsive view of a site

4. People: Search and mobile Delve profile

SharePoint App - Links
SharePoint App - Links
SharePoint App - Sites
SharePoint App - Sites
SharePoint App - Site
SharePoint App - Site
SharePoint App - People
SharePoint App - People

Sites SharePoint!

The sites app in the app launcher has it's name finally restored, it's SharePoint!. With the name update the page will be updated too. The power of OfficeGraph will be added to show an overview of sites used frequently lately but also the some extra info. Everything has been moved around to provide more real estate for the "Frequent" sites. On the left we have the option to create a new site, the Following list to display Followed sites and recently modified.

2 screenshots below;

1. Sites overview:

2. Create site: New interface to create a team or publishing site.

SharePoint overview
SharePoint overview
SharePoint - create new site
SharePoint - create new site

Nextgen Sites & Page authoring

New updates to team and publishing sites will be added to SharePoint Online. These will be fully integrated with Groups and have a new look. Navigation options are still available on the left. The biggest change that's shown is the new page authoring. Well, not really new, but the Sway interface for authoring has been added. Have a look, as it works really well in Sway, it's intuitive for users. As you may notice, adding sections is not only for documents, texts, etc. You can add Power Bi , Office Form, Quick Poll, Power App and other add-ins directly to the page.

3 screenshots below;

1. SharePoint site: New portal. with a linked group, pages slider (news) and activity.

2. Page authoring: the Sway interface to edit pages

3. Search content roll-up app: roll up content

SharePoint site
SharePoint site
SharePoint - page authoring
SharePoint - page authoring
SharePoint page
SharePoint page

New Experience for Lists

Lists will get the same new experience update as the document libraries. Still the option to place list view sections on pages, but the list itself gets a new experience.

3 screenshots below;

1. New list experience: matching the new document library experience

2. Grouped view: Grouped view in document library

3. Search: search results in document library

SharePoint List update
SharePoint List update
SharePoint - grouped view
SharePoint - grouped view
SharePoint - doc.lib
SharePoint - doc.lib

Flow

IFTTT for SharePoint. Creating automated workflows for Office 365 and 3rd party web services. This way users can create, through an UI, workflows between your favorite apps and services to get notifications, synchronize files, collect data, and more. We can automate simply tasks. We start with the trigger, like "receive a new e-mail" after which the workflow can configured. For instance adding a condition (if received from user "X") and adding actions (set category to "X", save the attachment to OneDrive for Business and sent a notification via Slack).

Screenshot:

1. Flow: creating a new flow

2. Services: connect web services to automate tasks

Flow
Flow
Flow - Services
Flow - Services

 Microsoft Mechanics episode

All coming to Office 365 in 2016

New Experience Sharepoint Online Library

The experience of SharePoint libraries is changing

Micrsoft is pushing update MC44849 which changes the user experience of libraries in SharePoint Online. They've communicated via the Message center and an article on Microsoft Office 365 Support. We've been expecting this update. For a while now we've grown fond of the new experience of the OneDrive for Business look & feel. It was to expect that this was the testing ground for the updating all SharePoint libraries to this new experience. That time is now.

Has my tenant been updated?

There are 2 ways to check whether your tenant has been updated. 1. The new experience setting has been added to the SharePoint Admin Center. Go to your SharePoint Admin Center and choose Settings. If your tenant has been updated, you should now have an extra setting: SharePoint Lists and Libraries experience.

Tenant settings new experience
Tenant settings new experience

2. When you load a library in SharePoint Online and there's a big notification banner waiting for the user. It tells "Document Libraries are getting a new look!". When this is shown, the update has been deployed.

Document Libraries are getting a new look!Document Libraries are getting a new look!
Document Libraries are getting a new look!Document Libraries are getting a new look!

Video overview

View all the changes and new functionality in this short walk through video (3:30min) about the new experience for SharePoint libraries.

Most important changes

These are the most important changes that were deployed which have a big impact on the interaction and functionality of the SharePoint library;

nieuwe ervaring - new item

- UI

If an library is displayed, the library is loaded in a screen similar to the default OneDrive for Business style (blue/white). It feels like you've left the (sub)site and are looking at the library in a different app/site. This can be confusing at first for users if they weren't informed of this change. A way to explain this, is by disconnecting the documents "source"(the library) of the site with the list view web part. The list view web part is a window to the source and the user opens the source which is presented in a different way.

- Upload

The functionality of the upload doesn't change, via drag-and-drop or through the menu option, but the ability to upload complete folders and files is new. Microsoft has learned that a lot of users were still using the classic view of OneDrive for Businees, so they could use the "Open in Explorer" function and upload complete folders. So it makes sense they have included this functionality.

- Navigation

As said, the library is displayed in it's own environment, almost looking like a separate Office 365 App/Add-in. The top bar/global navigation have been removed, together with the breadcrumb and any custom styling/master page. But the quick launch/current navigation still remain on the left. That is the user's way out/back.

- Link as contenttype

nieuwe ervaring - information pane

With the update comes the possibility for a user to add a link as an item (*.url file). It's now a default item in the "new item" menu. This means an user can add a link to a file/site/etc and place it in the library. This helps in the battle to eliminate duplicate files which can run out of sync.

- Information pane

The live preview of a file and the display of a few properties have been moved from the item's context menu to the information pane, which slides out on the right when the "I" (info) icon is clicked. This pane shows the library's properties by default. When a file is selected, it shows the live preview of the file, the properties of the file (which can be edited inline), sharing options, version history and the file properties. Very usefull.

- Spotlight/Pin

The user can now pin files and put them in the spotlight. It's like a featured image or document. If a file is pinned, a banner is added on top where the pinned files are shown as big live preview tiles. Add files there which are favorites, featured and/or important.

nieuwe ervaring - gallery view

FAQ

Have we a lost all navigation? Not quite. The quick launch / current navigation is still present on the left side. That's the ticket back to the site. Further more there is still the Office 365 app launcher.

Can the new experience be disabled? Yes. Via the SharePoint Admin Center you can disable this. go to the SharePoint Admin Center en choose Settings (direct link: https://[DOMAIN]-admin.sharepoint.com/_layouts/15/online/TenantSettings.aspx). Look for the sub header "SharePoint Lists and Libraries experience" and choose the "classic experience". This sets all document libraries to classic experience for the whole tenant.

Can I prevent the update from deploying on my tenant? No. You could delay updates by switching to a different service model. This will delay the deploy of updates with several months. But this also means that all other updates will be delayed as well. And you might not want to do so. Read more about service models on Technet: Change management for Office 365 clients.

Why is the new experience option enabled by default? Microsoft is innovating and wants you to join and make use of new features. This will at least stimulate users to take a look at first, while still giving the option (for now) to revert back to the classic experience. This stimulates usage and makes us think about a strategy on how to implement and communicate the new features.

Want to know more? Contact us at Mark.Overdijk@RapidCircle.com or Support@RapidCircle.com.

Do not underestimate OneNote, the time saver for paperless meetings in Office 365

OneNote is often compared to Evernote. However, that comparison does not OneNote justice, for OneNote is so much more than Evernote. The most important advantage of OneNote is that it integrated in all the products in the Microsoft suite. So it is very easy to exchange information. In the video at the bottom of the page, you will see how you can have a paperless meeting with OneNote.

What is OneNote?

OneNote is more than a simple notepad. It’s your memory, the team’s memory and the organisation’s collective memory. It’s also a place for agreements, tasks, collaboration, having meetings, and a place where ideas are formed. You can work on your notes from every device; together, at the same time, live and real time.

A paperless meeting

You have set a date for a meeting in your Outlook calendar, and you’ve shared it with all those who need to be present. This scheduled appointment includes all the necessary documents and the content for the meeting. So every participant will have the necessary information before the meeting starts.

During the meeting, you open the appointment in Outlook. Then, click the OneNote button (in Outlook!). A new OneNote page is made right away, containing all of the information about the appointment. OneNote automatically ‘pastes’ those who were invited to the appointment into the note, and offers the option to check who is and who isn’t present. The subjects of the appointment are also pasted into the OneNote page. The files from the appointment are added as well. Therefore, OneNote provides an overview containing all the information that is necessary in that moment. The meeting can start.

Keeping the minutes together

A big advantage of OneNote that is not presented in the video – but that is possible – is multiple people keeping the minutes at the same time in OneNote. This means that not just one person is responsible for the content, but everyone is. Exciting? Probably! Practical? Absolutely! It saves a lot of time, mostly because no review is needed afterwards. Everyone can see the made changes, the kept minutes and who is contributing right away. With labels it is easy to indicate what the tasks, questions and points of action are, and who is responsible for what. Because notes no longer have to be typed out afterwards a lot of time can be saved. It does not matter if the people present are working from their computer, tablet or smartphone. Even people who are calling via Skype Business can contribute.

When customers want to start having paperless meetings, Rapid Circle will guide them through their first paperless meetings to show them how it works, smarter and more efficiently. The described situation in this blog is one example of how it could work. But there are a lot more possibilities.

Are you interested in having paperless meetings in a smarter way? We would love to help you out!

An ROI of 162%: the business case for Office 365.

“What are the advantages, what are the gains, what are the costs, what are the risks and how flexible are we with Office 365?” In other words, what is the business case? This is a question that we are often asked. Research shows that it is now possible to get 162% back of your investment.  

As requested by Microsoft, Forrester Consulting studied the ‘Total Economic Impact” (TEI) of Office 365. The TEI framework is a means to weigh the costs, advantages, flexibility and risks of an investment. In Forrester’s research, both qualitative and quantitative methods have been conducted by closely looking at a number of cases and executing an extensive survey.

The conclusion of this research is that an investment in Office 365 absolutely pays off. An ROI of 162%, an internal return rate of 468% and a reimbursement term of 7 months; those are the advantages that come with an investment in Office 365.

Forrester researches the economic impact of Office 365 in five fields, namely: technology, mobility, control & compliance, Business Intelligence and Enterprise Social. Below we provide a preview of the results of the research:

  • Among other things, the research shows that Office 365 offers advantages related to technology, because organisations do not need to build a new hardware infrastructure, and less manpower is needed to keep the tool working. The research also shows that after three years employees will have an extra hour to spend per day because they are working more efficient in Office 365. They can use this extra time for the benefit of your organisation.
  • Examples of costs that have to be calculated when investing in Office 365 are costs for implementation, trainings, continuous system administration and licences.
  • The question of whether the use of Office 365 results in more flexibility is answered with a convincing Yes. One of the interviewees stated that ‘It has given us tremendous agility’.
  • There are also risks. An example is the risk of implementation. This risk means that it is possible that the final product deviates from the expected requirements. However, according to Rapid Circle this can be solved easily by implementing Office 365 in an agile way. By testing the requirements continuously, working iteratively and not fixing the end product from the start of the project, the implementation can always be adjusted to the requirements of that moment.

 

Would you like to know exactly how your organisation can benefit from Office 365, what the costs are, how it will keep your organisation agile and what the risks are? Download the research report by filling in the form below.

Would you like discuss the options of Office 365 for your organisation? Please contact us!

[email-download download_id="8911" contact_form_id="8846"].

 

The new way of working? The new way of studying!

The future is in education. Today’s students will be our colleagues tomorrow. That is why at Rapid Circle we like to work together with educational institutions on a regular basis. We think about how to improve education, we support interns and we help students with practical assignments. Students help us with a fresh perspective, a lot of effort, and they keep us young.  

International studying

Over the past few months we have helped the International students of Inholland Communication with one of their practical assignments. Or actually, it’s the other way around. They have helped us with sharing their creativity and knowledge.

Inholland was looking for cases for the International students of Inholland Communication to use in order to build a prototype, in any shape or form. This could be a campaign, video or project plan for example. According to modern day standards, the project was executed by using the Scrum method.

Pitch

We started our session with a pitch about who we are, what we want to achieve and what our strengths are. After this, the students got started on the prototype. On 16 December all the built prototypes were pitched back to us in 15 minutes per group. The video below shows one example of how students envision their ideal student portal.

One of the biggest bonuses of this project is that the group of students is quite international, which means that they have worked on this assignment in different places around the world. Some groups have only seen our pitch and presentation on a screen, considering a lot of students are spread across Europe (and beyond). Therefore, many of the students have presented their prototype on big screen, and thus being able to pitch their idea from the country they were in at that moment.

S4B-in-het-onderwijs

In the picture above, one of the groups is presenting via Skype for Business, with the members of the group joining the call from Bulgaria, Rotterdam and The Hague. All this while they were giving us a live presentation together. We were watching all the pitches in Diemen, together with the teacher from Inholland. And it worked remarkably well! The students were very excited about the technique and the possibilities. We were very excited about the input of the students. Especially considering the fact that this has been made possible by a team based in different locations, and sometimes even in different time zones.

A few years ago, ‘The New Way of Working’ held great promise, and was implemented in a lot of companies. Seeing these students work, I think that ‘The New Way of Studying’ has already been widely accepted by students. Once they become our colleagues, ‘The New Way of Working’ will probably be ‘Just Working’ for these students, who are accustomed to this way of working already. Companies will have to take this into account if they want to remain attractive to this generation as an employer. For this it is important to not only offer the right technologies, but also the right culture.

Because of possibilities of Microsoft’s technology, at Rapid Circle we are already used to working together while being far away from each other. We regularly meet our colleagues online, who are spread across the Netherlands, India and Australia. We work together in teams, regardless of the time difference. And furthermore, because of the time differences, we are able to do work through the night for a customer in a different time zone, which means we can launch projects quickly.

Working at a distance from each other works well for us at Rapid Circle. I am happy to see that students also enjoy working like this. They are the future, and the only thing we have to do connect with them is to provide possibilities. Both regarding technique and culture.

Soon students will pitch the next version of their products to us. I will write a new blog about this. So keep watching us if you want to learn more!

 

The 9 secrets of facilitating internal news efficiently

Are you having trouble making everybody in your organisation read the internal news? Thats understandable! Did you know that on average only 32% of the recipients opens a digital newsletter? A large group in your organisation won't be reached. They do not see added value in reading the news letter. But why don't they?   

In order to help you reach the other 68% of the organisation with your internal news, we want to share our nine best tips with you in order to increase the reach and relevance of your newsletter. Things to consider are for instance:

  • Making it more personal
  • Making it more accessible
  • Making it easier

With the right tool it is quite simple to adhere to all the conditions. Do you want to increase the relevance and the reach of your internal news? Download the article 'The 9 secrets of facilitating internal news efficiently' without charge by filling out the form below.

[email-download download_id="8838" contact_form_id="8846"].

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Real-world examples of instant care collaboration with Rapid Circle

Care team communication and collaboration has always been vital to patient care. But it’s even more critical today as health services delivery becomes more complex. Often, multiple providers are involved and care extends outside of clinics and hospitals to people’s homes.

The patient safety ramifications of poor care team communication are highlighted in the IDC white paper “The Mobile Professional in Healthcare: Improving Care Team Collaboration through Unified Communication and Collaboration (UC&C).” It also points out that health professionals use an average of three devices during their workday and need tools that work seamlessly across those devices. One of the key findings in the paper is that health organizations are increasingly taking advantage of cloud services to address these challenges and improve care team collaboration, while saving money.

Indeed, today’s cloud and mobile technologies make it easier than ever to coordinate health services across organizations and communities—and deliver patient-centric care.

Patient-centered collaboration can now start even before the patient arrives at a hospital or clinic. For example, a regional ambulance service in Austria is using a solution from icomedias to capture patient data on tablets and share it in real time so that hospital staff can know the patient’s emergency condition prior to arrival. Whereas before emergency medical personnel had to fill out up to 600 fields on paper forms, they can now use touch, voice, or pen capabilities to quickly capture field notes. They can also take pictures of a patient wound, for example, and it will be instantly integrated into their report.

“The emergency medical service is about saving lives in extremely critical situations—every second counts,” says Klaus Pessenbacher, Chief Physician MD and Head of Emergency Medical Services, Federal State Government of Styria, Austria. “Using the mobile solution HYBRID.FORMS by icomedias, we document all measures taken in a reliable, legally compliant, and quick way. By replacing paper with digital forms, essential information can be sent to the hospital before the patient arrives. Forms automation reduces risks, saves money, and we gain more time for our core life-saving tasks.”

Another great example of a mobile solution for improving care team collaboration and productivity comes from Rapid Circle. With its solution, health professionals can have their own personal home page that’s consistent and adapts across all their devices. Rather than having to open up a bunch of different applications to do their work, health professionals can see their text, voice, and email messages on their customized home page. They can see the status of their patients, shift handoff notes, the availability of specialists, and more. They can even create their own apps to help with things like exchanging work shifts. All of this makes it faster and easier for care teams to work together and stay up to date on patients’ conditions and needs.

These are just a few examples of the exciting ways that health organizations and technology vendors are taking advantage of today’s mobile and cloud technologies to make it easier for health professionals to collaborate in real time—with the ultimate result being patient-centered care. Check out more customer stories and Microsoft partners.

And stay tuned for my next blog in the coming weeks, which will share some great examples of another crucial element of care coordination: patient empowerment.

In the meantime, please feel free to share your own care team communication story via email,Facebook, or Twitter. Please also let us know if you have any questions or comments.

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Written by Christian Maranitsch Published on September 18th 2015 on Microsoft Health blog